Beauty Boss policy and guidelines

Bookings & Payment

At the time of booking, please advise the receptionist of any serious health condition, recent injuries (medication/other specialist medical treatments) or stages of pregnancy as some treatments may be unsuitable for you.

We require payment in full to secure your appointments on booking by Debit or Credit Card or by cash if you pop into the salon. (American Express or cheques are not accepted).

To secure any treatments on special offer we require full payment at the time of booking.

Please give the full details of any vouchers you are wishing to redeem (please check expiry date) on booking and bring with you at time of treatment. Any vouchers bought online and it clearly states first time clients only will have to pay 5 pounds to Beauty Boss regardless if this has been gifted.

If you cancel or change your appointment with less than 48 hours notice you will be charged in full. This also applies if gift vouchers are the method of payment.

No payment will be refunded if you fail to attend or choose to cancel an appointment without 24 hours notice.

However; If you reschedule your appointment within 2 weeks of the original booking; as a gesture of goodwill we would be happy to retain 50% of your payment on your account for you to use on your next treatment.

If you make an appointment but cancel the appointment the same day of booking a 10% booking fee of the total cost will be charged and retained, the other 90% will be refunded on the original method of payment.

Any cancelled appointments must be booked within 3 months of cancellation otherwise you will lose your deposit.

Salon is strictly a ladies only salon.

All clients must be 18 or over. Anyone under the age of 18 will have to be accompanied by an adult.

Any reason you wish to dispute this policy would need to be put in writing and addressed to the manager for consideration and validation. Receptionists do not have the authority to overrule.

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